Eden Heating is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Eden Heating is a trading name of Evanstone Contractors Pty Ltd (ABN 14 007 968 630).

This Privacy Policy outlines how we collect, use, disclose and manage your personal information.

What is Personal Information?

Personal information is any information that identifies you or could reasonably identify you.

The types of personal information we may collect include:

• Name
• Phone number
• Email address
• Property or job address
• Any details you provide in enquiries or service requests

How We Collect Your Information

We collect personal information in a number of ways, including:

• When you contact us via our website forms
• When you call or email us
• When you request a quote or service
• Through cookies and website analytics tools
• From publicly available sources or referrals

Why We Collect Your Information

We collect your personal information to:

• Provide heating and plumbing-related services and quotes
• Respond to enquiries and customer requests
• Schedule and manage jobs
• Improve our website and services
• Send relevant updates or marketing where permitted

You may opt out of marketing communications at any time.

Website Tracking & Cookies

Our website may use cookies and third-party tools such as Google Analytics and Google Tag Manager to:

• Understand how visitors use our website
• Improve user experience
• Measure marketing performance

These tools may collect anonymous data such as:

• Pages visited
• Time spent on site
• Device and browser type

You can disable cookies via your browser settings.

Disclosure of Personal Information

We may disclose your personal information to:

• Contractors or service providers assisting with your job
• IT and website service providers
• Legal or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Information may be stored securely in digital systems or physical records.

Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

We may require identification before releasing information.

Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Eden Heating
ABN: 14 007 968 630
Phone: 08 8276 4642
Website: https://www.edenheating.com.au